Having issues connecting to the Jabra Enhance Select app? Most connection issues can be resolved with simple troubleshooting steps. We've outlined the most common below.   

Before you connect your hearing aids to the Jabra Enhance Select app, make sure:

• Your hearing aids are charged (or have fresh batteries)
• Your hearing aids are close to your mobile device and sitting outside of your charging case
• You are using a compatible mobile device
• You've allowed Bluetooth access in 2 places:
  • Under your app settings for Enhance Select
  • On your mobile device itself

Nice to have:

• Latest version of the Jabra Enhance Select app.
• Your smartphone's operating system is up to date. Not sure? Just google it.

When experiencing difficulty with the Jabra Enhance Select app, a simple reset of both your phone and hearing aids may help clear your Bluetooth cache and reset connections, ensuring a smoother connection. Let's start with that:
 

Step 1: Restart your phone (turning it off completely and then turning it back)
 

For iOS devices:

1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off.Tap Restart (or "Reboot" on some Android devices). 
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

For Android devices:

1. Press and hold the power button on the side of your phone. Wait for the power menu to appear. 
2. Tap Restart (or "Reboot" on some Android devices). 
3. Wait for the phone to turn off and back on. 

Instructions to restart your phone may differ from model to model. If you are unsure how to restart your phone, please google “how to restart” and insert your phone model at the end. Example: ‘How to restart Samsung S22' or 'How to restart iPhone 11’.
 

Step 2: Reboot your hearing aids

For Enhance Select 50R, 100, 200, 300, or 500 models

1. Remove the hearing aids from the charging case and wait until the green light stops blinking. 
2. For each hearing aid, press and hold the button for 25 seconds. Keep holding, even if the green light blinks after 5 seconds. 
3. Around the 25-second mark, the green light will stay on for a second. Release the button at this point. 
4. Put the hearing aid up to your ear to listen for the start-up beeps, confirming the reboot is complete.
    

Reboot your hearing aids 

For Enhance Select 700 model

1. With your hearing aids out of the charging case, press and hold the push button for 5 seconds to turn the hearing aids off. You'll see the LED light blink 3 times. 
2. Release each push button for at least 2 seconds. 
3. Press and hold each push button again for 22 seconds. The LED light will blink once at the 5 second mark, then once at the 17 second mark, and finally 3 times at the 22 second mark. 
4. Release the push buttons for at least 2 seconds.
5. Lastly, turn the hearing aids back on by pressing each push button down for 5 seconds. Each LED light will blink once as the hearing aids turn back on. 
6. Put the hearing aids up to your ear to listen for the start-up beeps, confirming the reboot is complete.

Step 3: Open the Jabra Enhance Select app

Now open the Jabra Enhance Select app and walk through the pairing steps. 

Still having issues?

If following these steps didn’t solve your issue, we recommend you unpair your hearing aids from your phone and re-pair them. You can find instructions here: https://jabraenhance.helpjuice.com/troubleshooting-our-products/how-to-unpair-and-re-pair-your-hearing-aids
 

If you are trying to connect your hearing aids to more than one mobile device and are running into connectivity issues, read the guide on how to connect your hearing aids with multiple devices (For example, if you're wanting to connect your hearing aids to both your iPhone and your iPad). 

If you are experiencing issues related to sound quality, please refer to this troubleshooting guide that will give you info about how to adjust your sound quality or troubleshoot your hearing aids.

For other questions related to using your hearing aids with your phone or with the Jabra Enhance Select app, read this FAQ article. 

We look forward to getting your app up and running. If after restarting and updating your devices you still have issues, please contact us. Our Customer Support Team will be happy to assist you!