Everyone’s ears are different. Measuring the correct receiver wire length helps ensure your hearing aids are comfortable and provide optimal sound performance.

Signs your receiver wire may be the wrong size: 

• Too short:  the hearing aid pulls or doesn’t sit comfortably behind your ear.
• Too long: the wire is loose, creating a gap or allowing the hearing aid to move around.
   

All of our hearing aids come with Size 2 receiver wires , which is the most common size but we are able to provide four different sizes on request.

How to measure your ears   

What you need:
Your Ear Measuring Tool, included in your Jabra Enhance box.

Step by Step instructions:

1. Remove the hearing aids from your ears and glasses if you wear them.
2. Take out the Ear Measuring Tool from your Jabra Enhance box.
   1. Use the red side for your right ear.
   2. Use the blue side for your left ear.
3. Place the straight edge of the tool over the top of your ear, like a pair of glasses. Keep it straight. ( look at the photo above for an example)
4.  Take two photos, one for each ear (like the one above):
   1. Point the camera directly at the ear you’re measuring.  
   2. Make sure the entire ear and measuring tool are clearly visible.  
   3. It may help to ask a friend or family member to take the photo. 
   4. Pro tip: Make sure the tool isn’t covering your ear.
5. Send your two photos to our Customer Support team via email, with a short description of what's going on. 

What happens next?

Our team will review the two images to determine if a different size is needed, depending on which number on the measuring tool aligns the best with the top of the cartilage. 

If a different size is needed, our team will send you a new size and you will receive an email with the shipping confirmation. This process may take 3 to 7 business days.

If you can't find your ear measuring tool, you can print one or ask our Support team to send you a new one.