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How to restart my devices for a better hearing aid connection

Table of Contents

Step 1: Restart your phone ( turning it off completely and then turning it back) Step 2: Restart your hearing aids Step 3: Open the Jabra Enhance Select app

Many times, when experiencing difficulty connecting the hearing aids with your phone and/or with the Jabra Enhance Select app, a simple reset of both your phone and hearing aids may helps clear Bluetooth cache and reset connections, ensuring a smooth connection.


Step 1: Restart your phone ( turning it off completely and then turning it back)
 

 

For iOS devices:

1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off.Tap Restart (or "Reboot" on some Android devices). 
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

 


 


For Android devices:

1. Press and hold the power button on the side of your phone. Wait for the power menu to appear. 
2. Tap Restart (or "Reboot" on some Android devices). 
3. Wait for the phone to turn off and back on. 







Instructions to restart your phone may differ from model to model. If you are unsure how to restart your phone, please google “how to restart” and insert your phone model at the end. Example: ‘How to restart Samsung S22' or 'How to restart iPhone 11’



Step 2: Restart your hearing aids

  1. Remove the hearing aids from the charging case and wait until the green light stops blinking. 
  2. For each hearing aid, press and hold the button for 25 seconds. Keep holding, even if the green light blinks after 5 seconds. 
  3. Around the 25-second mark, the green light will stay on for a second. Release the button at this point. 
  4. Put the hearing aid up to your ear to listen for the start-up beeps, confirming the reset is complete.

 

Step 3: Open the Jabra Enhance Select app

Now open the Jabra Enhance Select app and check if you have been successful in reconnecting your hearing aids or restarting the pairing process


If following these steps didn’t solve your issue we recommend you to unpair your hearing aids from your phone and re pair them.  You can find instructions here: https://jabraenhance.helpjuice.com/troubleshooting-our-products/how-to-unpair-and-re-pair-your-hearing-aids

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Hearing Aids This article will help you troubleshoot common problems with your hearing aids.
Charging Case This article will help you troubleshoot common issues with your charging case.