We understand how important it is for your hearing aids to work reliably. If you're having trouble with charging, don't worry—we’re here to help! Here are some common scenarios:  

• One or both hearing aids are not turning on after charging.  
• The hearing aids don’t appear to hold a charge.  
• The charging case is not functioning properly      

Let’s walk through some simple steps to figure out what’s going on and get your hearing aids or charging case back to full power.

Step 1: Check the charging connections and power source

1. Place your hearing aids in the charging case. They should fit securely, and the case lights should turn on. If fully charged, the light will stay solid; if charging, it will blink.
2. Clean the charging contacts on both the charging case and hearing aids with an alcohol swab to remove any dust or debris.
3. Make sure the case is plugged into a working power source. Check that the cable is secure and test the outlet or USB port with another device if needed.

Step 2: Reset your hearing aids

Sometimes a reset can solve charging problems. Here’s how to reset your hearing aids:

1. Remove the hearing aids from the charging case and wait until the green light stops blinking. 
2. For each hearing aid, press and hold the button for 25 seconds. Keep holding, even if the green light blinks after 5 seconds. 
3. Around the 25-second mark, the green light will stay on for a second. Release the button at this point. 
4. Put the hearing aid up to your ear to listen for the start-up beeps, confirming the reset is complete.
   
    

Step 3: Reset the charging case

1. Place the hearing aids in the charging case. Remember, the blue side is for the left hearing aid, and the red side is for the right one. Close the lid
2. Use a pen or paperclip to press the small black circular button on the bottom of the case for 5 seconds. 
3. Release the button and check the back of the charging case (near the cord connection) for flashing lights to confirm the reset.
    

Step 4: Test with the Opposite Charging Slot 
 

1. Swap the hearing aids in the charging case: place the left hearing aid in the right/red slot and the right hearing aid in the left/blue slot. 
2. Check if the hearing aid charges in the opposite slot. 
   1. If it charges: The issue is likely with your charging case. 
   2. If it doesn’t charge: The problem is likely with the hearing aid itself.

We’re here to ensure you’re back to hearing your best as soon as possible. If you are still having issues after following the steps above, please return to your chat window, email support@jabraenhance.com, or call 800-854-2772.     

Let us know what troubleshooting steps you’ve completed, and include as much detail as possible about the issue. If your devices are under warranty, we’ll provide a replacement for the faulty component.   
 

If your charging case is overheating, please contact us! Additionally, please see this notice to help ensure safe and proper use.