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Accessories

This article will help you troubleshoot our accessories.

Please select your accessory for directions to troubleshoot or pair to your hearing aids. 

Important Note:

If you are pairing multiple accessories, press the pairing button twice to activate the second channel for pairing the second accessory.

 

 

TV Streamer

Follow these steps to set up your TV Streamer:

  1. Turn off your hearing aids by placing them in the charging case. 
  2. Plug the TV streamer into the outlet on the wall; this should produce a solid green light letting us know that the TV streamer is on. 
  3. Next, choose which audio cable you will use to connect the TV Streamer to the TV (NOTE: If you have a cable box, you may also connect the TV streamer directly to the cable box) 
    1. The TOSLINK (digital audio) cable is a black cable with a single prong on both sides. This will plug into the back of the TV Streamer and the TV. It does not matter which end goes into the TV, they are the same.
    2. OR, the RCA cables. The red and white audio cables plug into the back of the TV, while the black end, with a single wire, plugs into the back of the TV streamer. 
  4. Once you choose, plug your audio cable into the TV streamer and the back of the TV (or cable box) and turn on your T.V. 
    1. This should produce a solid yellow light on the TV streamer. (If the light is not solid, it means that the T.V Streamer is not getting any audio. Please, make sure that the cables are securely plugged in and/or plugged into the correct ports.) 
  5. Once we have the solid green and yellow lights, we will press the button on the back of the TV streamer (do not hold it down). The yellow light will begin to blink for 20 seconds. During these 20 seconds, turn on your hearing aids again by removing them from the charging case. When they turn on while close to the TV streamer, they will automatically connect! 

Note:

If you have an entertainment system also connected to your TV you will need to connect a splitter into your TV to connect to both your entertainment center and your TV Streamer. We recommend the following splitters depending on your at home set up. 

Optical to RCA  
Optical to Optical
HDMI to HDMI/Optical/RCA

 
 
 

Multi-Mic

Before you start:

Before pairing, ensure your Multi Mic is charged. Once you know your Multi Mic is fully charged, follow these steps to set up your Multi Mic. 

 

Connecting your Multi-Mic to your Hearing Aids

  1. Press and hold the power button for a couple of seconds to turn the multi-mic on. (you will see a blinking green light) 
  2. Once the muli-mic is turned on, turn the hearing aids off. 
    1. (Place them in the charging case) 
  3. Move the clip aside and press the white button on the back of the multi-mic to activate pairing mode; you may want to use a small object to press the button. 
    1. (pairing mode will last for 20 seconds) 
  4. Turn the hearing aids back on, when they turn on they will automatically pair to the multi-mic. 
  5. Navigate to the Jabra Enhance App and go to the new multi-mic program to stream!
    1. Simply go to the program in the Jabra Enhance App to begin streaming and navigate away from the program to stop streaming! Remember to turn off the multi-mic when you are not streaming to conserve battery. 
       
 
 

Connecting your Multi-Mic to your Computer

  1. First, turn the hearing aids off. 
    1. Place them into the charging case
  2. Place the multi-mic into pairing mode by pressing the white button on the back 
  3. Turn the hearing aids back on to pair them to the multi mic
  4. Once paired, take the headphone cord that comes with the mutli-mic and plug one end into the computer headphone port and the other into the multi-mic
    1. In order to put the hearing aids into streaming mode, navigate to the multi-mic program in the Jabra Enhance Select App 
  5. On the computer, change the audio device to the new “Headphones” that were just plugged in and begin streaming
    1. Many computers will automatically Change the audio over to the device when you plug it in. 
       
 
 
 
 

 

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Hearing Aids This article will help you troubleshoot common problems with your hearing aids.
Charging Case This article will help you troubleshoot common issues with your charging case.