Connecting your hearing aids to your smartphone is the key to unlocking even more benefits from your hearing aids. You can listen to calls, music, and more directly through your hearing aids. Don’t worry if you’re not a tech expert – this guide will keep things simple and easy to follow. 

Before pairing your new hearing aids, unpair any old pairs from your smartphone. Here's how:

1. iPhone device:
   • Go to your Settings > Accessibility > Hearing Devices.  
   • Click on ‘Your Hearing Aids: Not Connected'
   • Scroll down and click on ‘Forget This Device’ 
2. Android device:
   • Go to your Settings > Connections > Bluetooth.  
   • Click on the gear to the right of [Your Name]’s hearing aids.
   • Click on 'Unpair’ in the bottom right corner.

Once you've unpaired any old pairs of hearing aids from your phone, make sure:

• Your new hearing aids are charged 
• Your smartphone is charged 
• Your new hearing aids are out of your ears and near your smartphone

Pairing steps for iOS devices (iPhone/iPad)

1. Make sure your Bluetooth is turned on
   1. Open your iPhone’s settings app (it looks like a gray gear). Tap Bluetooth and make sure the little switch is green (this means Bluetooth is on).  
2. Find your hearing aids
   1. In the settings screen, scroll down and tap Hearing Devices.  
   2. Tap Accessibility then Hearing Devices.  Your hearing aids should show up on this screen, under ‘Devices’.  It may take a minute for your hearing aids to appear. A quick restart ( turn on and off your hearing aids) can help if they are not showing up.
3. Pair your hearing aids
   1. Tap on the name of your hearing aids. 
   2. You'll receive two requests to pair both hearing aids with your phone.  Select 'Pair' for both the left and the right. 
   3. Make sure that both 'L' and 'R' appear.

Pairing steps for Android devices

1. Turn on Bluetooth  
   1. Open your phone’s Settings app (usually looks like a gear). Tap Connections or Bluetooth, then make sure Bluetooth is turned on.  
2. Pair your hearing aids
   1. Put your hearing aids in pairing mode by placing them in the charging case, waiting for the hearing aid lights to blink, and then removing them. Or, you can manually restart them using the push buttons on the hearing aids.
   2. In Settings, tap Connected Devices or Pair New Device.  
   3. Your phone will search for Bluetooth devices nearby. When you see your hearing aids pop up, tap it to connect.