Just follow the steps below and we can get started with your refund. You can check when your risk-free trial ends in My Account under the My Devices & Services section.
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Step 1: Contact Us
- Send us an email (support@jabraenhance.com) or call us at (800) 854 2772.
- Please ensure the email is sent from the email address associated with your account. Within the email, include your order number, which is on your order confirmation email and in My Account, and/or serial number, as well as the reason for returning your item(s)/device(s).
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Step 2: Shipment
- We’ll email you a FedEx return shipping label and packing slip. Just print them. Include the packing slip inside of your box along with the device(s). If the hearing aids have a charging case, place the hearing aids inside the charging case. Since the shipping is prepaid, simply affix the label to the top of your box and drop the box off at a FedEx location near you.
- We’ll email you a FedEx return shipping label and packing slip. Just print them. Include the packing slip inside of your box along with the device(s). If the hearing aids have a charging case, place the hearing aids inside the charging case. Since the shipping is prepaid, simply affix the label to the top of your box and drop the box off at a FedEx location near you.
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Step 3: Confirmation and Refund
- After you drop the package off at FedEx, expect an email confirmation within 7 business days that we’ve received it at our fulfillment center and your refund has been completed.
Keep in mind: you must use the return label we provide. Shipping is free (unless shipping internationally) .
How do I return a device(s) that was a gift?
If your device(s) was a gift, and the account is under your name, you can request a return as long as it is within our 100-day trial period of when it was purchased. If the account is under a purchaser's name, they will need to create the return. The refund will be credited to the original form of payment.
Keep in mind: You must use the return label we provide. Shipping is free. (Unless shipping internationally.)
How do I return item(s) if purchased from third-party retailers (Amazon, Best Buy, Walmart, etc.)?
We wish we could help here, but these returns must be made directly through the seller, not Jabra Enhance. Hearing aids purchased from third-party sellers are subject to the retailer's return policy. Their return window may differ from our 100-day trial.
How do I return an order purchased through my health plan or a registered reseller discount program (e.g., AARP, UnitedHealthcare Hearing, NationsBenefits)?
It’s easy: You initiate the return through our Care Team. No need to go through the insurance company. Jus follow the same steps outline above.
However, as with third-party retailers, the return period may vary from our 100-day policy — check the terms of your purchase in My Account, under My Devices & Services section.
Please note: We are unable to cancel orders placed through our healthcare partners. In these instances, if you cannot cancel the order with the healthcare partner, you will need to process the return with us once you receive your order.
Can I return without the original package?
Yes. We prefer the original packaging, but if you return your device(s) without it, that’s okay. You’ll still be refunded provided the device(s) you’re returning is in acceptable condition and includes all provided items.
Keep in mind: You must use the return label we provide. Shipping is free. (Unless shipping internationally.)