Not hearing anything from one of your hearing aids? Don't worry! It's often something simple, like a battery that needs charging or a clogged wax guard. Let's start with a few quick fixes to see if we can get your sound back.
Start with these simple fixes
1. Restart your hearing aid
Sometimes a quick restart is all it takes.
You can restart your hearing aids using the charging case by placing them in the case, waiting for the hearing aid lights to illuminate, and then removing them. Or, you can follow these instructions to restart them manually. Using a battery-powered device? Open your battery door and close it again to restart.
Sound back? You're all set! If not, keep going.
2. Check the battery
Your hearing aid may simply need a charge or fresh battery.
For battery-powered devices, simply replace your battery with a fresh one from a fresh pack. For our customers with rechargeable devices, plug in your charging case, and place just the non-working hearing aid in its charging slot. Check for a solid or blinking green light on the hearing aid. This indicates it's charging. You can tell how charged your hearing aid is by checking the lights on your charging case. The exact spot to check is shown below.
If you don’t see any lights: Follow the instructions in step 2 of this article to reboot your hearing aid then try charging again. Still not charging? Place the hearing aid in the opposite charging slot. Still no lights? Contact us so we can help.
If you see just one light: Charge until you see two lights. Then, remove your hearing aid and check for sound again. Sound back? You’re all set! If not, keep going.
3. Replace your wax guard and dome
Earwax can block sound from coming through your hearing aid, even when everything else is working properly.
- Remove your dome and get ready to replace with a new one
- Replace the wax guard
- Attach a fresh dome of the same size and style
Check your hearing aid again. If you can hear clearly, you're good to go!
Still not hearing anything?
If you've tried the quick fixes above and your hearing aid still isn't producing sound, there are a couple more things we can check.
4. Replace your microphone filters
For Enhance Select M Series and 700 hearing aids only.
Clogged microphone filters can also affect your sound. If you have one of these models, follow this guide to replace them.
5. Check your receiver wire
If one hearing aid works and the other doesn't, the problem could be with the receiver wire rather than the hearing aid itself.
A simple test can help us figure out which part needs attention.
- Left hearing aid not working? Watch this video.
- Right hearing aid not working? Watch this video.
Follow the steps in the video, then make note of whether your hearing aid produces sound.
Not comfortable doing this test? That's okay! Our Customer Support Team can help you with the next steps.
We're here to help
First, thank you for troubleshooting. We know it's not always easy! Still no sound? We'll help you figure out what to do next.
Email us at support@jabraenhance.com and include:
- Which hearing aid isn't working (left or right).
- Which troubleshooting steps you've tried and what happened.
- A photo of your hearing aids. See how to take the photo.
Our team will review the information and help determine the best next step, whether that's replacing a part or exploring another solution.
We'll help you get back to hearing your best!