All of our audiology appointments are conducted over Zoom, and if you're new to Zoom, that's totally ok!
We recommend you test your device with Zoom before the day of your appointment to practice joining a meeting and to test out your video and audio. This will help ensure you're all set to join your appointment with our Audiology Team when the time comes.
If you're having trouble joining on the day of your appointment, try these troubleshooting steps:
- Check Internet Connection: Ensure you have a stable internet connection. Try switching to Wi-Fi or mobile data if the current one is unstable.
- Update Zoom: Make sure the Zoom app is up to date. You can check for updates in the app store or Zoom's official website.
- Join via Browser: If the Zoom app isn't working, try joining the appointment via a web browser instead. Use the Zoom link provided in your appointment confirmation or reminder and copy and paste it into your browser.
- Restart Device: Restart the computer, phone, or tablet that you're using to join your meeting. This helps to resolve any network or software issues.
- Close Other Apps: Make sure no other apps, such as streaming apps or large downloads, are using a lot of internet bandwidth as this can interfere with Zoom.
- Check Appointment Link: Ensure you're using the correct Zoom link and meeting ID sent via email. You can always access your appointment Zoom link on your account.
If you're still having trouble after trying the steps above, Contact us so we can help you join your appointment.