When your replacement hearing aids arrive, follow these step-by-step instructions to set them up:

1. Turn off your replacement hearing aids by placing them in the charging case or opening the battery doors. 
    
2. Unpair your previous hearing aids from your phone:
   1. iPhone device:
      • Go to your Settings > Accessibility > Hearing Devices.  
      • Click on ‘Your Hearing Aids: Not Connected'
      • Scroll down and click on ‘Forget This Device’ 
   2. Android device:
      • Go to your Settings > Connections > Bluetooth.  
      • Click on the gear to the right of [Your Name]’s hearing aids.
      • Click on 'Unpair’ in the bottom right corner.
         
3. Restart your phone: Sometimes rebooting your devices helps. Start by placing your hearing aids in the charging case (if you have rechargeable hearing aids) or open the battery doors of your hearing aids to turn them off. Then restart your phone (Instructions for iOS / Android). Once your phone is back on, take the hearing aids out of the case or close the battery doors.
    
4. Check if your new rechargeable hearing aids are charged or, for our battery-powered models, have fresh batteries.
    
5. Open the Jabra Enhance Select App and follow the instructions to pair your hearing aids to your phone and to the app.
   1. Your hearing aids need to be out of the case and near your phone.
   2. Disable Bluetooth in other devices nearby to avoid interference.
      
      
       

If you have Care, your replacement devices will be tuned based on your most recent hearing test. If you need further fine-tuning, request a remote adjustment through the Jabra Enhance Select app or book an appointment with a Jabra Enhance hearing specialist