If you are having issues connecting with the Audiology care team via Zoom, here are some steps to help you troubleshoot:
- Check Internet Connection: Ensure you have a stable internet connection. Try switching to Wi-Fi or mobile data if the current one is unstable.
- Update Zoom: Make sure the Zoom app is up to date. You can check for updates in the app store or Zoom's official website.
- Join via Browser: If the app isn't working, try joining the appointment via a web browser instead. Use the Zoom link provided in your appointment confirmation or reminder and copy and paste it into your browser
- Restart Device: Restart the computer, phone, or tablet to reset any network or software issues.
- Close Other Apps: Make sure no other apps, such as streaming apps or large downloads, are using a lot of internet bandwidth or interfering with Zoom.
- Test Audio/Video: Before the appointment, test your audio and video settings in Zoom by going to the" “Settings” section, under" "Audio" and " “Video”.
- Check Appointment Link: Ensure you're using the correct Zoom link and meeting ID sent via email. You can always access the Zoom link on your account.
If all else fails, contact our Customer Support Team for additional troubleshooting via chat or call.