If you're within your risk-free trial period, returning your hearing aids is easy. You can check your trial end date in My Account under My Purchases > My Devices & Services
Step 1: Contact Us
Email us at support@jabraenhance.com or call (800) 854-2772 to start your return.
If you contact us by email, please:
- Send the email from the email address associated with your account.
- Include your order number (found in your order confirmation email or in My Account) and/or your hearing aid serial number.
- Let us know the reason for your return.
Step 2: Shipment
We'll email you a prepaid FedEx return shipping label and a packing slip.
Before shipping your return:
- Print the return label and packing slip.
- Place the packing slip inside the box.
- If your hearing aids came with a charging case, place the hearing aids inside the charging case before packing them.
- Attach the FedEx return label to the outside of the box.
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Drop off the package at any FedEx location.
Step 3: Confirmation and Refund
Once you've dropped off your package with FedEx, we'll process your return after it arrives at our fulfillment center. You'll receive an email within 7 business days after we receive your return, confirming that your refund has been processed.
Keep in mind: you must use the return label we provide. Shipping is free (unless shipping internationally) .
How do I return a device(s) that was a gift?
If your hearing aids were purchased as a gift, you can request a return as long as the return is within the 100-day trial period.
- If the account is in your name, you can initiate the return.
- If the account is in the purchaser's name, the purchaser will need to contact Customer Support to start the return.
Any refund will be issued to the original form of payment.
How do I return item(s) if purchased from third-party retailers (Amazon, Best Buy, Walmart, etc.)?
We wish we could help here, but these returns must be made directly through the seller, not Jabra Enhance.
Returns for hearing aids purchased through third-party retailers are subject to the retailer's return policy, which may differ from Jabra Enhance's 100-day risk-free trial. If you have questions about your return, please contact the retailer directly.
How do I return an order purchased through my health plan or a registered reseller discount program (e.g., AARP, UnitedHealthcare Hearing, NationsBenefits)?
If you purchased your hearing aids through a health plan or a registered reseller discount program, you can start your return directly with the our customer support team. There's no need to contact your insurance company or benefits provider.
To start your return, simply follow the return steps outlined earlier in this article.
Please note that the return period for these purchases may differ from Jabra Enhance's standard 100-day risk-free trial. You can review your return eligibility in My Account under My Devices & Services.
Important: Orders placed through healthcare partners cannot be canceled through Jabra Enhance. If you're unable to cancel your order with your healthcare partner before it ships, you'll need to wait until you receive your hearing aids and then initiate a return with our Customer support team
Can I return without the original package?
We recommend using the original packaging if you still have it, but it isn't required. You can still receive a refund as long as your returned hearing aids are in acceptable condition and include all of the items that came with your order.