We take great care in packaging our devices to ensure they arrive safely. Even if the outer shipping box appears damaged, the devices inside are typically well-protected and should still function as intended, even in cases where the package was exposed to moisture.

Check your device
Before reaching out, we recommend:
 

• Inspecting the device for any visible damage
• Testing it to confirm whether it is working properly

If your device is damaged
If you believe your device was damaged during transit, we’re here to help. Please email our support team with:
 

• Photos of the damaged packaging
• Photos of the device itself showing the damage

Once we receive this information, we’ll review the issue and provide a return label along with a replacement device.

If you’re unsure whether the damage affects your device, feel free to reach out—we’re happy to take a look and guide you on next steps.