Thank you for your patience while our Customer Support Team is experiencing particularly high demand.
We’re working hard to reduce wait times and to get you the help you need. In the meantime, please help us help you by reviewing the tips below.
- If you’ve reached out for help, know that we’re on it and will get back to you as soon as we can. Sending multiple requests can actually slow us down.
- Please stick to one form of communication - like phone or email.
- Have an email from our Customer Support or Audiology Team already? The quickest way to get help is to reply directly to that email.
- If you need Customer Support, please don’t reach out to our Product Advisors - they’re not able to provide technical support.
- Please remember that our Customer Support Team members are real people who have real compassion for your needs who are working hard to help you.
The majority of calls that we receive fall into the three categories below. Take a look to find answers to many of your questions and step-by-step instructions for setting up and troubleshooting your hearing aids: